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Legal

Terms of Service

These terms explain the rules that apply when you browse our website, place an order, book a service, or interact with Mars Collection online.

Effective date: January 1, 2024 · Last updated: January 1, 2024

Acceptance

By accessing or using our website and services, you agree to these Terms of Service.

If you do not agree with these terms, you should not use the website or place orders through it.

Use of Site

You may use this website only for lawful purposes and in a way that does not interfere with its operation or other users.

  • Do not misuse, disrupt, or attempt to gain unauthorized access to the site
  • Do not copy, republish, or exploit site materials for commercial use without permission
  • Do not use automated tools in a way that harms performance or availability

Accounts

If you create an account, you are responsible for keeping your login details secure and for ensuring your account information stays accurate.

We may suspend or remove accounts where misuse, fraud, or false information is involved.

Orders and Pricing

Product listings, pricing, and availability may change without notice. We do our best to keep information accurate, but errors can still happen.

  • All prices are shown in Kenyan Shillings unless stated otherwise
  • Payment is required at checkout unless another arrangement is clearly stated
  • We reserve the right to cancel orders affected by pricing, stock, or verification issues

Shipping and Returns

Delivery windows are estimates and may change due to courier or operational factors outside our control.

Returns and refunds are handled according to our published returns policy. Please review its conditions before ordering.

Content and Reviews

If you submit reviews, comments, or other content, you confirm that you have the right to share it and that it does not violate anyone else's rights.

We may remove content that is misleading, abusive, unlawful, or otherwise inappropriate.

Liability

We aim to keep the website accurate and available, but we do not guarantee uninterrupted access or that every detail will always be error-free.

To the extent allowed by law, Mars Collection is not liable for indirect losses, service interruptions, or delays outside reasonable control.

These terms are governed by the laws of Kenya.

Contact

Email: support@marscollection.co.ke

Phone: 0726243706

Address: Ronald Ngala Street Dubai Merchant Mall first floor Shop F54

We may update these terms from time to time. Continued use of the website after changes are posted means you accept the revised version.